The first touch goes out while the homeowner is still on the line.
RestoResponsefor restoration contractors
Answer at 2 a.m. Book the inspection before sunrise.
RestoResponse answers every call and message, triages life safety first, captures the job details that matter and books the inspection into your live calendar. Built for restoration work.
Want this answering your calls?
30 minutes. We map it to your area, your services and your calendar.
Watch the walkthrough · sound on
Book a 30-minute walkthrough
24/7 intake. Safety triage first. Every call answered, every detail captured.
Or call it yourself: (937) 915-2450Live demo, set up as a restoration company
- Answers around the clock
- Books into your live calendar
- Transfers emergencies to your crew
What happens after the call
Nine steps it handles before a person is needed.
Answering is the floor. Here is what RestoResponse does with the call after it picks it up.
Day, night or weekend. The line never rings out.
Electrical hazards and water shutoffs before anything else.
Every loss detail asked, then read back for accuracy.
Offers real open inspection windows, not "someone will call you".
Straight into your calendar, confirmed on the spot.
A missed inspection gets a new time instead of dying.
Name, address, loss type and callback, written down every time.
On-call crews take the call live, with the full history attached.
After hours
Burst pipes, sewage backups, storm damage. The calls that never leave a voicemail.
Daytime overflow
When crews are on site and the office is one person deep. Every call still gets answered.
One record per job
It remembers.
Text, call or email: whichever way a homeowner replies, the conversation picks up where it left off. They never repeat the address, the loss, or the callback number.
Channels in
- SMSText replies in natural bursts
- VoiceAnswered live, 24/7
- EmailJob recap, confirmations, reminders
One record
One shared history
Every touch lands in one record, so whoever listens next knows the property, the loss and the crew already assigned.
- 2:07 a.m. call
- Inspection booked
- Morning follow-up
One conversation. No repeating, no cold starts.
- Thursday, 2 p.m.The inspection is on the books.
- A text arrives"Can we move it to Friday?" It offers Friday at 9.
- They call insteadSame day, by phone. It already knows the inspection, the address and the loss.
- Moved, onceNo repeating the address, the service, or the history.
Inbound and outbound
It answers. And it calls back.
Most answering services stop at the phone call. RestoResponse also works the estimates nobody got to.
Inbound
- Every emergency call, by voice and by text.
- Life-safety questions before anyone is booked.
- After-hours and overflow calls your office would miss.
- A live transfer to on-call the moment a person should take over.
Outbound
- Calling back the estimates that went quiet.
- Rebooking missed inspections instead of writing them off.
- Following up after a job to ask for the next one.
- Callbacks and reminders, without a person dialing.
Human handoff
When it needs a person, it transfers live.
The goal is not to keep a homeowner inside a script. The moment judgment is needed, the call goes to your on-call crew with the whole conversation attached.
RestoResponse
Answers, triages safety, captures the loss, checks availability, books, reminds and follows up.
Your on-call crew
Takes the call live, with the transcript, the property details and every prior touch attached.
A real intake
The call, minute by minute.
A homeowner standing in two inches of water at 2:07 a.m. Here is what the first four minutes sound like.
- Is there water near outlets or a panel?
- Where is the shutoff, and is it working?
- What kind of loss: water, sewer, storm or fire?
- Address, callback, insurance, and who to call at the door
2:07Call answered on the first ring.
2:08Electrical hazard flagged. Water shut off, checked.
2:10Loss captured: water, basement panel, level six.
2:12Details read back. Confirmed.
2:13Inspection booked. On-call texted. Recap emailed.
Yours is built on your services, your safety questions and your calendar, with your area codes and your on-call rota.
Hear it live, right now: (937) 915-2450
Or book a walkthrough
Built for restoration
Where restoration work actually slips.
Not in the estimate. In the first ten minutes, when the call is still ringing.
Where the job slips
It's 2 a.m. and nobody is awake to answer.
By 7 a.m. the homeowner has called three more companies. The one who picked up already has a truck on the way.
With RestoResponse
- Every call answered, day or night, before the second ring.
- Life-safety questions first: power, gas, shutoffs, standing water.
- The inspection goes straight onto your live calendar, with the recap emailed before the truck rolls.
Water, fire, mold and storm. RestoResponse is tuned to your services, your questions and your calendar, and keeps being tuned as they change.
Always on, and fast
Nights, weekends, holidays. Answered in seconds.
RestoResponse never waits for someone to check the office phone. The call is answered, triaged and booked while the water is still running.
0:08first touch
Answered in seconds. The call picked up, triaged, and the inspection offered right there.
The same call. Two response times.
0 → 60 min8 secRestoResponse
Inspection booked.
1 hrTypical callback
You're voicemail number four.
Answering is automatic. What it does next is the point.
Done for you
Set up, tuned and managed for you.
You do not assemble components, wire integrations or write prompts. One discovery call, and the system is answering your calls.
- Discovery call to capture services, safety questions and booking rules.
- Built and launched for you, live before your first login.
- Monitored and maintained as part of the service, never billed hourly.
- Tuning and script updates as your services change.
- Improvements as they ship, not a frozen version.
- A monthly report: answered, inspections booked, calls transferred.
What you get
One system, run for you.
Pricing is set per company on the walkthrough, based on your call volume and your area.
Intake
- 24/7 call answering
- Text intake and replies
- Safety triage on every call
- Job details captured and read back
Booking
- Live calendar booking
- Confirmations and reminders
- Missed inspections rebooked
- Recap email on every call
Handoff
- Live transfer to on-call
- Full history attached
- After-hours routing rules
- Monthly performance report
Want to hear the numbers for your call volume? Bring your last month of missed calls to the walkthrough and we will map it out together.
Straight answers
The questions you're already asking.
Anything else, bring it to the walkthrough. We will go through your services, your area and your after-hours rules.
Book a walkthroughIs this just a call answering service?
No. It answers, triages safety, captures the loss details, books the inspection and follows up. An answering service writes down a message; RestoResponse books the work.
Does it replace my office staff?
No. It handles the calls that come in when nobody is available, and passes real emergencies to your on-call crew. Your people keep the conversations that need them.
What happens with a real emergency at 2 a.m.?
It transfers the call live to whoever is on call, with the transcript, the address and the safety answers attached. Nobody starts the conversation over.
Does it know restoration, or is it generic?
It is built for restoration. Safety questions, water and fire losses, shutoffs, insurance and inspection windows are the script it runs.
Do I need to change my phone system?
No. You forward your after-hours and overflow line to RestoResponse and keep your existing number for customers.
Does it book inspections into my calendar?
Yes. It reads live availability and books real open windows, then confirms and reminds the homeowner before the appointment.
What if the homeowner wants a person right away?
They get one. The call transfers live to your team with the full history attached.
What does it cost?
Pricing is set per company on the walkthrough, based on your call volume and coverage hours. Nothing is billed per minute.
How much setup work is on my side?
One discovery call where we capture your services, safety questions, hours and booking rules. We build and launch the rest.
How fast can it go live?
Most setups are live within days of the discovery call. Texting needs carrier registration, which can take a little longer; voice runs in the meantime.
Book a walkthrough
See it mapped to your company.
Pick a time. We will map RestoResponse to your services, your area and your after-hours rules, and show you how it would run for you.
- A 30-minute walkthrough of the live system
- Where calls are going now, and what it would take over
- Your setup plan, coverage rules and timeline
Respond Faster. Book More Inspections.